Clear Lake Donkeys

You can return your ordered items for a refund up to 30 days from the invoice date. The returned goods must be in a salable condition. This means that it must be unused, except for the purpose of trying on the product. If possible, please return your products in their original packaging.

Please note that refunds can only be made using the same payment method used for the Purchase has been used can be credited.

If you paid for your order with a gift card, the amount will always be credited to the Gift card refunded before any balance is paid out.

The refund process can take up to 14 days after receipt of your goods. If you see in the tracking that we have received your return, please let us know 14 days to check and credit the amount.

We deliver to all countries served by our shipping partners DHL Paket and DHL Express become.

Please note that for deliveries outside the EU, import taxes and customs duties are respective local authorities. It is a legal requirement that we declare the total value of the contents of all deliveries.

Local import taxes and duties are collected by the supplier on behalf of the local customs authorities raised.